Terms of Service

Last updated: January 22, 2022

1. Introduction.
2. Platforms Intended for General Use.
3. Use of Platforms and Services.
4. Purchases.
5. Electronics Communications.
6. Privacy Policy.
7. Links to Third-Party Sites.
8. Posting or Uploading Information.
9. Unauthorized Activities.
10. Proprietary Rights.
11. Intellectual Property Infringement.
12. Disclaimer of Medical Liability
13. Disclaimer of Warranties.
14. Limitation of Liability
15. Local Laws; Export Control.
16. Feedback.
17. Dispute Resolution and Arbitration; Class Action Waiver.
18. Mobile Application.
19. FHT Mobile Message Service.
20. General.
21. California Consumer Notice.
22. Contact Us.
23. Changes to Our Terms.

1. Introduction.

WELCOME TO THE FLOWER HAIR TOOL WEBSITE BROUGHT TO YOU BY TRE MILANO, LLC D/B/A FLOWER HAIR TOOLS AND ITS CORPORATE AFFILIATES ("FHT," "WE" OR "US"). THESE TERMS OF USE (THE "TERMS") ARE A LEGAL CONTRACT BETWEEN YOU AND FHT. THE TERMS EXPLAIN THE PERMISSIBLE USE OF THE SERVICES ("SERVICES") PROVIDED THROUGH: (I) THE MAIN FLOWERHAIRTOOLS.COM WEBSITE AND ANY OTHER FHT WEBSITE OR ELECTRONIC PLATFORM OPERATED BY US (EACH, A "SITE"); (II) ANY FHT MOBILE APPLICATION (EACH, A "MOBILE APPLICATION"); AND (III) THE FHT MOBILE MESSAGE SERVICE (THE “MOBILE SERVICE”), WITH THE TERMS “SITE,” “MOBILE APPLICATION,” AND” MOBILE SERVICE” HEREINAFTER COLLECTIVELY REFERRED TO AS THE “PLATFORMS.”

BY USING ANY SERVICE, YOU ARE AGREEING TO ALL OF THESE TERMS; IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCESS OR OTHERWISE USE ANY PLATFORM OR ANY SERVICE OR INFORMATION MADE AVAILABLE THROUGH ANY PLATFORM.

NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO DISPUTES YOU MAY HAVE WITH FHT. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED BELOW.

2. Platforms Intended for General Use.

By using any Platform, you represent, acknowledge and agree that you are at least 18 years of age, or if you are under 18 years of age but are at least 16 years old (a "Minor"), that you are using the Platform with the consent of your parent or legal guardian and that you have received your parent's or legal guardian's permission to agree to these Terms. If you are a parent or legal guardian of a Minor, you hereby agree to bind the Minor to these Terms and to fully indemnify and hold harmless FHT if the Minor breaches any of these Terms. Our Platforms are not targeted toward, nor intended for use by, anyone under the age of 16. If you are not at least 16 years old, you may not use our Platforms at any time or in any manner, nor may you submit any information to FHT.

FHT provides content through the Platforms that is copyrighted and/or trademarked work of FHT, FHT's third-party licensors and suppliers, or other users of the Platforms (collectively, the "Materials"). Materials may include logos, graphics, video, images, software and other content. Subject to the terms and conditions of these Terms, and your compliance with these Terms, FHT hereby grants you a limited, personal, non-exclusive and non-transferable license to use and to display the Materials and to use the Platforms solely for your personal use. Except for the foregoing license (and the license set forth in the section below entitled Mobile Applications), you have no other rights in the Platforms or any Materials and you may not modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any Platform or any Materials in any manner.

If you breach any of these Terms, the above license will terminate automatically and you must immediately destroy any downloaded or printed Materials.

3. Use of our Platforms and Services.

You need not register with FHT to simply visit and view the Platforms and use many of the Services available on the Platforms. However, FHT may from time to time require you to register for an account with FHT in order to access certain password-restricted areas of a Platform and to use certain Services and Materials offered on and through a Platform.

If account registration is offered and you desire to register for an account with FHT, you may be required to submit information through the Platform, which information may include your e-mail address, name and mailing address. You may also have the ability to provide additional optional information about yourself, which is not required to register for the account, but may be helpful to FHT in providing you with a more customized experience when using the Platforms or the Services they provide. Once you have submitted your account registration information, FHT shall have the right to approve or reject the requested account, in FHT's discretion. If your account is approved, you will be permitted to log in to the applicable Platform(s) or Service(s) using the password you select.

You may also be provided with the ability to register for an account on the Platform using your existing account and log-in credentials through certain Third-Party Sites (as defined below) such as Facebook.

You are responsible for maintaining the confidentiality of your FHT password and any Third-Party Site password used to access our Platforms and/or Services (collectively, "Passwords"), and you are responsible for all activities that occur using your Passwords. You agree not to share your Passwords, let others access or use your Passwords, or do anything else that might jeopardize the security of your Passwords. You agree to notify FHT if any of your Passwords are lost or stolen, if you are aware of any unauthorized use of your Passwords or if you know of any other breach of security in relation to any Platform. All the information that you provide when registering for an account and otherwise through the Platforms must be accurate, complete and up to date. You may change, correct or remove any information from your account by logging into your account directly and making the desired changes.

4. Purchases.

If applicable, you agree to pay all fees or charges associated with your use of the Platforms or purchases made through the Platforms pursuant to any FHT billing terms in effect as shown on the applicable product or payment pages. If you do not pay on time or if FHT cannot charge your credit card or other applicable payment method for any reason, FHT reserves the right to either suspend or terminate your access to any or all of the Platforms and/or your account, and terminate these Terms. You are expressly agreeing that FHT is permitted to bill you for the applicable fees, any applicable tax and any other charges you may incur in connection with your use of the Platforms and that fees will be billed to your credit card or other FHT-approved payment method. If the product or service you have purchased involves a subscription or recurring payments, you agree that FHT may charge your credit card or other FHT-approved payment method thereafter at regular intervals for the term of the recurring payments. Except as otherwise set forth in these Terms or separate product purchase terms on a Platform, all fees and charges are non-refundable. If you have a balance due on any account, you agree that FHT may charge such unpaid fees to your credit card or other payment method, or otherwise bill you for such unpaid fees.

All prices displayed on the Platforms are quoted in U.S. dollars. Shipping and handling fees and applicable sales/use tax will be added by FHT as necessary. FHT reserves the right to make changes to pricing and specifications without prior notice and without incurring any obligations to you, and to restrict delivery to addresses within the United States. FHT reserves the right to limit the number of items ordered and to refuse services to any customer without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, FHT shall have the right to refuse or cancel any order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if a credit card has already been charged for the purchase and the order is cancelled, FHT shall promptly credit the credit card account in the amount of the incorrect price.

5. Electronic Communications.

By using a Platform and/or Service, you consent to receiving electronic communications from FHT. These electronic communications may include notices about applicable fees and charges, transactional information and other information concerning or related to the Platform and/or Service provided on or through the Platform. These electronic communications are part of your relationship with FHT. You agree that any notices, agreements, disclosures or other communications that we send you electronically will satisfy any legal communication requirements, including that such communications be in writing.

6. Privacy Policy.

Please review FHT's Privacy Policy, available here (the "Privacy Policy"), which explains how we use information that you give us or we obtain about you.

7. Links to Third-Party Sites.

Our Platforms may be linked to other websites or applications that are not FHT sites or applications, including, without limitation, social networking, blogging and similar websites through which you are able to log into a Platform using your existing account and log-in credentials for such third-party sites, websites or applications from which you may purchase FHT products, and websites or applications with content that you may find interesting (collectively, "Third-Party Sites"). Certain areas of a Platform may allow you to interact and/or conduct transactions with such Third-Party Sites and/or allow you to configure your privacy settings in your Third-Party Site account to permit your activities on our Platform to be shared with your contacts in your Third-Party Site account. In certain situations, you may be transferred to a Third-Party Site through a link but it may appear that you are still on our Platform. In any case, you acknowledge and agree that the Third-Party Sites may have different privacy policies and terms and conditions of use than are found on our Platforms, and you further acknowledge and agree that, in such cases, your use of such Third-Party Sites is governed by such third party privacy policies and terms and conditions of use. FHT provides links to Third-Party Sites to you as a convenience, and we do not verify, make any representations about, or take responsibility for such Third-Party Sites, including, without limitation, the truthfulness, accuracy, quality or completeness of the content, services, links displayed and/or any other activities conducted on or through such Third-Party Sites. YOU AGREE THAT FHT WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY GOODS, SERVICES, INFORMATION, RESOURCES AND/OR CONTENT AVAILABLE ON OR THROUGH ANY THIRD-PARTY SITES, FOR YOUR DEALINGS OR COMMUNICATIONS WITH ANY THIRD PARTIES, OR FOR ANY DAMAGES OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OR RELIANCE ON THE CONTENT, PRODUCTS, SERVICES OR BUSINESS PRACTICES OF ANY THIRD PARTY. Unless specifically stated on our Platform, we do not endorse any such Third-Party Sites, the products, services, or materials found there, or any results that may be obtained from using them.

8. Posting or Uploading Information.

You are responsible for the information, opinions, messages, comments, photos, videos, graphics, sounds and other content or material that you submit, upload, post, create or otherwise generate or make available on or through any of our Platforms or Services (each a "Submission"). You may not upload, post or otherwise generate or make available to us any material protected by copyright, trademark, or any other proprietary right without the express permission of the owner of such copyright, trademark or other proprietary right, and the burden of determining whether any material is protected by any such right is on you. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights, violation of contract, privacy or publicity rights or any other harm resulting from any Submission that you make. You have full responsibility for each Submission you make, including its legality, reliability and appropriateness.

Unless otherwise explicitly stated herein or in the FHT Privacy Policy, you agree that any Submission provided by you is provided on a non-proprietary and non-confidential basis. You hereby grant to FHT, its affiliates, successors and assigns and any customer, vendor, service provider, licensor or licensee of FHT or other person, in each case as authorized or permitted by FHT (collectively "Business Partners," and together with FHT, its affiliates and any of their licensees, the "Licensees") a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense through multiple tiers) to use, reproduce, process, adapt, publicly perform, publicly display, modify, prepare derivative works, publish, transmit and distribute each of your Submissions, or any portion thereof, in any form, medium or distribution method now known or hereafter existing, known or developed, for any purpose, including without limitation, any purpose relating to the Platforms and/or the Services or the marketing, advertising and promotion of FHT's goods and services. Said uses may include, but are not limited to, posting a Submission on any website or social media site, transmitting the Submissions to consumers via e-mail and reproducing, displaying the Submissions on computers and mobile devices or reproducing your Submissions in print. To the maximum extent permitted by law, you waive and agree not to assert any and all copyright rights, moral rights or rights of attribution and integrity in your Submissions, if any, against any Licensee. Any Licensee may modify or adapt your Submissions in order to transmit, display or distribute them over computer networks and in various media and/or make changes to the Submissions as necessary to conform and adapt them to any requirements or limitations of any networks, devices, services or media. FHT agrees to use any personally identifiable information contained in any of your Submissions in accordance with FHT's Privacy Policy.

You agree to pay for all royalties, fees, damages and any other monies owing any person by reason of any Submissions you provide.

When you provide Submissions you agree that those Submissions shall not be in violation of the "Unauthorized Activities" section immediately below. Those prohibitions do not require FHT to monitor, police or remove any Submissions or other information submitted by you or any other user. 

9. Unauthorized Activities.

When using the Platforms, you agree to abide by common standards of decency and act in accordance with the law. By way of example and not limitation, you agree not to:

• Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
• Use racially, ethnically, or otherwise offensive language.
• Discuss or incite illegal activity.
• Use explicit/obscene language or solicit/post sexually explicit images (actual or simulated).
• Post anything that exploits children or minors or that depicts cruelty to animals.
• Post any copyrighted or trademarked materials without the express permission from the owner.
• Disseminate any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of such solicitation.
• Use any robot, spider, scraper or other automated means to access the Platform.
• Take any action that imposes an unreasonable or disproportionately large load on our infrastructure.
• Alter the opinions or comments posted by others on a Site or via a Mobile Application.
• Post anything contrary to our public image, goodwill or reputation, provided that the foregoing will not apply to you if applicable law prohibits such limitations and restrictions.

This list of prohibitions provides examples and is not complete or exclusive. FHT reserves the right to (a) terminate access to your account and/or your ability to post to the Platforms (or use the Services) and (b) refuse, delete or remove any Submissions; with or without cause and with or without notice, for any reason or no reason, or for any action that FHT determines is inappropriate or disruptive to a Platform or to any other user of the Platform and/or Services. FHT may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at FHT's discretion, FHT will cooperate with law enforcement agencies in any investigation of alleged illegal activity on the Platforms or otherwise.

Unauthorized use of any Materials contained on the Platforms may violate certain laws and regulations.

You agree to indemnify and hold FHT and any other Licensee and their respective officers, directors, employees and agents harmless from and against any and all costs, damages, liabilities, and expenses (including attorneys' fees and costs of defense) FHT or any other indemnified party suffers in relation to, arising from, or for the purpose of avoiding any claim or demand relating to or arising out of your use of any Platform (including any Service available through such Platform), the use of a Platform by any person using your user name and/or Password (including without limitation, your participation in the posting areas), your Submissions or your violation or misappropriation of any applicable law, regulation, or the copyrights, trademark rights or other rights of any third party.

10. Proprietary Rights.

The trademarks, logos, and service marks displayed on the Sites and/or Mobile Applications (collectively, the "Trademarks") are and remain the registered and/or common law marks of FHT, our affiliates, our licensors or our partners in the United States and other countries, and are protected by United States and international trademark laws.

Unless otherwise specified in these Terms, all information and screens appearing on the Sites or Mobile Applications, including documents, services, site design, text, graphics, logos, images and icons, as well as the arrangement thereof, are the sole property of FHT, our affiliates, our licensors or our partners. All rights not expressly granted herein are reserved. Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any Trademark or copyrighted material is strictly prohibited without the express written consent of the owner.

Please see our Patents/IP page for more information about our intellectual property, including a list of patents for purposes of the virtual patent marking provisions of the America Invents Act, 35 U.S.C. § 287(a)

11. Intellectual Property Infringement.

Submitting an Infringement Notice

FHT respects the intellectual property rights of others, and we ask you to do the same. FHT may, in appropriate circumstances and at our discretion, terminate service and/or access to and use of the Platforms for users who infringe the intellectual property rights of others. If you believe that your work is the subject of copyright infringement and/or trademark infringement and appears on a Platform, please provide FHT's designated agent the following information:

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted and/or trademarked work claimed to have been infringed, or, if multiple works at a single online site are covered by a single notification, a representative list of such works at that site.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled at the Site, and information reasonably sufficient to permit FHT to locate the material.
• Information reasonably sufficient to permit FHT to contact you as the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.
• A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright and/or trademark owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

FHT's agent for notice of claims of copyright or trademark infringement on the Sites can be reached as follows:

Please also note that for copyright infringements under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

Submitting a Digital Millennium Copyright Act ("DMCA") Counter-Notification

We will notify you that we have removed or disabled access to copyright-protected material that you provided, if such removal is pursuant to a valid DMCA take-down notice that we have received. If you receive such notice from us, you may provide us with a counter-notification in writing to FHT's designated agent that includes all of the following information:

1. Your physical or electronic signature;
2. Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
3. A statement from you under the penalty of perjury, that you have a good-faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
4. Your name, physical address and telephone number, and a statement that you consent to the jurisdiction of a court for the judicial district in which your physical address is located, or if your physical address is outside of the United States, for any judicial district in which FHT may be located, and that you will accept service of process from the person who provided notification of allegedly infringing material or an agent of such person.

Termination of Repeat Infringers.

FHT reserves the right, in its sole discretion, to terminate the account or access of any user of our Sites, Mobile Applications and/or Services who is the subject of repeated DMCA or other infringement notifications.

12. Disclaimer of Medical Liability.

YOU UNDERSTAND AND AGREE THAT THE PLATFORMS, SERVICES AND ANY MATERIALS DO NOT PROVIDE MEDICAL ADVICE. RELIANCE ON ANY INFORMATION PROVIDED IS SOLELY AT YOUR OWN RISK. THESE PLATFORMS, SERVICES AND ANY MATERIALS ARE FOR INFORMATIONAL PURPOSES ONLY. THE INFORMATION PROVIDED IS NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS OR TREATMENT. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH CARE PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF CONTENT PRESENTED ON THE PLATFORMS. IF YOU HAVE A MEDICAL EMERGENCY, CALL YOUR PHYSICIAN OR 911 IMMEDIATELY. AS SET FORTH MORE FULLY BELOW, FHT WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, OR SPECIAL DAMAGES ARISING FROM THESE THE PLATFORMS, SERVICES AND ANY MATERIALS.

13. Disclaimer of Warranties.

Your use of the Platforms and Services is at your own risk. The Materials have not been verified or authenticated in whole or in part by FHT, and they may include inaccuracies or typographical or other errors. FHT does not warrant the accuracy or timeliness of the Materials contained on the Platforms. FHT has no liability for any errors or omissions in the Materials, whether provided by FHT, our licensors or suppliers or other users.

FHT, FOR ITSELF AND ITS LICENSORS, MAKES NO EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS, WARRANTIES, OR GUARANTEES IN CONNECTION WITH THE PLATFORMS, THE SERVICES, OR ANY MATERIALS, OR RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION CONTAINED OR PRESENTED ON THE PLATFORMS. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PLATFORMS, THE SERVICES, THE MATERIALS, AND ANY INFORMATION CONTAINED OR PRESENTED ON THE PLATFORMS IS PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" AND "WHERE-IS" BASIS WITH NO WARRANTY OR IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. FHT DOES NOT PROVIDE ANY WARRANTIES AGAINST VIRUSES, SPYWARE OR MALWARE THAT MAY BE INSTALLED ON YOUR COMPUTER.

14. Limitation of Liability.

FHT SHALL NOT BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM YOUR USE OF ANY PLATFORM OR ANY SERVICES, OR FROM YOUR DISPLAYING, COPYING, OR DOWNLOADING ANY MATERIALS TO OR FROM THE PLATFORMS. IN NO EVENT SHALL FHT BE LIABLE TO YOU FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) HOWEVER ARISING, EVEN IF FHT KNOWS THERE IS A POSSIBILITY OF SUCH DAMAGE.

15. Local Laws; Export Control.

FHT controls and operates the Platforms from its offices in the United States of America, and the Platforms, Services, and Materials may not be appropriate or available for use in other locations. If you use a Platform and/or Services outside the United States of America, you are solely responsible for following applicable local laws.

16. Feedback.

If you send or transmit any communications, comments, questions, suggestions, or related materials to FHT, whether by letter, email, telephone, or otherwise (collectively, "Feedback"), suggesting or recommending changes to a Platform, any Services, or any Materials, including, without limitation, new features or functionality relating thereto, all such Feedback is, and will be treated as non-confidential and non-proprietary. You hereby assign all right, title, and interest in, and FHT is free to use, without any attribution or compensation to you, any ideas, know-how, concepts, techniques, or other intellectual property and proprietary rights contained in the Feedback, whether or not patentable, for any purpose whatsoever, including but not limited to, developing, manufacturing, having manufactured, licensing, marketing, and selling, directly or indirectly, products and services using such Feedback. You understand and agree that FHT is not obligated to use, display, reproduce, or distribute any such ideas, know-how, concepts, or techniques contained in the Feedback, and you have no right to compel such use, display, reproduction, or distribution. To the extent the foregoing assignment of rights, title and interest in and to your Feedback is prohibited by applicable law, you hereby grant FHT and any other Licensee a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide license (including the right to sublicense through multiple tiers) to fully use, practice and exploit those non-assignable rights, title and interest, including, but not limited to, the right to use, reproduce, adapt, publicly perform, publicly display, modify, prepare derivative works, publish, transmit and distribute your Feedback, or any portion thereof, in any form, medium or distribution method now known or hereafter existing, known or developed, for any purpose, and to develop, manufacture, have manufactured, license, market, and sell, directly or indirectly, products and services using such Feedback

17. Dispute Resolution and Arbitration; Class Action Waiver.

Please read this carefully. It affects your rights.

Important: Please give us a chance to make things right. Most customer concerns can be resolved quickly and to a customer's satisfaction by contacting us at (800) 307-0078 or legal@flowerhairtools.com.

Introduction

This "Dispute Resolution and Arbitration; Class Action Waiver" provision (this "Provision") facilitates the prompt and efficient resolution of any disputes that may arise between you and FHT. Arbitration is a form of private dispute resolution in which persons with a dispute waive their rights to file a lawsuit, to proceed in court and to a jury trial, and instead submit their disputes to a neutral third person (or arbitrator) for a binding decision. You have the right to opt-out of this Provision (as explained below), which means you would retain your right to litigate your disputes in a court, either before a judge or jury.

Please read this Provision carefully. It provides that all Disputes (as defined below) between you and FHT shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Except as otherwise provided, entering into this agreement constitutes a waiver of your right to litigate claims and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorneys' fees).

For the purpose of this Provision, "FHT" means Tre Milano, LLC, its subsidiaries and affiliates, and each of their respective officers, directors, employees, and agents. The term "Dispute" means any dispute, claim, or controversy between you and FHT regarding any aspect of your relationship with FHT, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Provision (with the exception of the enforceability of the Class Action Waiver clause below). "Dispute" is to be given the broadest possible meaning that will be enforced, and shall include any claims against other parties relating to services or products provided or billed to you (such as FHT's licensors, suppliers, dealers or third-party vendors) whenever you also assert claims against us in the same proceeding.

With respect to any Dispute, you will be deemed to have consented to this Provision upon the first occurrence of any of the following, in connection with and as relevant to your claim: (1) your access or other use of the flowerhairtools.com website or any other Platform, (2) your access or other use of any Service; (3) your purchase of any FHT product or accessory; (4) your receipt of your purchase of any FHT product or accessory; or (5) any act or omission, by FHT, giving rise to the Dispute.

YOU AND FHT EACH AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS PROVISION.

Pre-Arbitration Claim Resolution

For all Disputes, whether pursued in court or arbitration, you must first give FHT an opportunity to resolve the Dispute. You must commence this process by calling FHT toll-free at (800) 307-0078 or writing us at

Flower Hair Tools, 2730 Monterey St., Ste. 101, Torrance, CA 90503, Attention: Legal. When you contact us, you must provide (1) your name, (2) your address, (3) a written description of your claim, and (4) a description of the specific relief you are seeking. If FHT does not resolve the Dispute within 45 days after it receives your written notification, you may pursue your Dispute in arbitration. You may pursue your Dispute in a court only under the circumstances described below.

Exclusions from Arbitration/Right to Opt Out

Notwithstanding the above, you or FHT may choose to pursue a Dispute in court and not by arbitration if (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENTED TO THIS AGREEMENT, AS DESCRIBED IN THE INTRODUCTION, ABOVE (the "Opt-Out Deadline"). You may opt out of this Provision by mailing written notification to Flower Hair Tools, 2730 Monterey St., Ste. 101, Torrance, CA 90503, Attention: Legal. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes with FHT through arbitration. Your decision to opt-out of this Arbitration Provision will have no adverse effect on your relationship with FHT. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.

Arbitration Procedures

If this Provision applies and the Dispute is not resolved as provided above (Pre-Arbitration Claim Resolution), either you or FHT may initiate arbitration proceedings. The American Arbitration Association ("AAA"), www.adr.org, or JAMS, www.jamsadr.com, will arbitrate all Disputes, and the arbitration will be conducted before a single arbitrator. The arbitration shall be commenced as an individual arbitration, and shall in no event be commenced as a class arbitration. All issues shall be for the arbitrator to decide, including the scope of this Provision.

For arbitration before AAA, for Disputes of less than $75,000, the AAA's Supplementary Procedures for Consumer-Related Disputes will apply; for Disputes involving $75,000 or more, the AAA's Commercial Arbitration Rules will apply. In either instance, the AAA's Optional Rules For Emergency Measures Of Protection shall apply. The AAA rules are available at www.adr.org or by calling 1-800-778-7879. For arbitration before JAMS, the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Recommended Arbitration Discovery Protocols For Domestic, Commercial Cases will apply. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267. This Provision governs in the event it conflicts with the applicable arbitration rules. Under no circumstances will class action procedures or rules apply to the arbitration.

The Federal Arbitration Act ("FAA") shall be deemed to govern the arbitrability of all Disputes. However, the arbitrator will apply applicable substantive law consistent with the FAA and the applicable statute of limitations or condition precedent to suit.

Arbitration Award – The arbitrator may award on an individual basis any relief that would be available pursuant to applicable law, and will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding. The arbitrator will make any award in writing, but need not provide a statement of reasons unless requested by a party. Such award will be final and binding on the parties, except for any right of appeal provided by the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement.

Location of Arbitration – You or FHT may initiate arbitration in either the County of Los Angeles, State of California or the federal judicial district that includes your billing address. In the event that you select the federal judicial district that includes your billing address, FHT may transfer the arbitration to the County of Los Angeles, State of California, in the event that it agrees to pay any additional fees or costs you incur as a result of the transfer, as determined by the arbitrator.

Payment of Arbitration Fees and Costs – FHT will pay all arbitration filing fees and arbitrator's costs and expenses upon your written request given prior to the commencement of the arbitration. You are responsible for all additional fees and costs that you incur in the arbitration, including, but not limited to, attorneys or expert witnesses. Fees and costs may be awarded as provided pursuant to applicable law.

Class Action Waiver

Except as otherwise provided in this Provision, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, consolidated action or private attorney general action) unless both you and FHT specifically agree to do so following initiation of the arbitration. If you choose to pursue your Dispute in court by opting out of the Arbitration Provision, as specified above, this Class Action Waiver will not apply to you. Neither you, nor any other user of any Platform can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

Jury Waiver

You understand and agree that by entering into this Agreement you and FHT are each waiving the right to a jury trial or a trial before a judge in a public court. In the absence of this Provision, you and FHT might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided below, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.

Severability

If any clause within this Provision (other than the Class Action Waiver clause ab any clause within this Provision (other than the Class Action Waiver clause above) is found to be illegal or unenforceable, that clause will be severed from this Provision, and the remainder of this Provision will be given full force and effect. If the Class Action Waiver clause is found to be illegal or unenforceable, this entire Provision will be unenforceable and the Dispute will be decided by a court.ire Provision will be unenforceable and the Dispute will be decided by a court.

Continuation

This Provision shall survive the termination of your service with FHT or its affiliates. Notwithstanding any provision in this Agreement to the contrary, we agree that if FHT makes any change to this Provision (other than a change to the Notice Address), you may reject any such change and require FHT to adhere to the language in this Provision if a dispute between us arises.

18. Mobile Application.

FHT may make Mobile Applications available for use with mobile devices. To use a Mobile Application you must have a compatible mobile device. FHT does not warrant that any Mobile Application made available to you will be compatible with your mobile device. FHT hereby grants to you a non-exclusive, non-transferable, revocable license to use an object code copy of the Mobile Application on one mobile device owned or leased solely by you, for your personal use. You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Application, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Application to any third party or use the Mobile Application to provide time sharing or similar services for any third party; (iii) make any copies of the Mobile Application; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Application, features that prevent or restrict use or copying of any content accessible through the Mobile Application, or features that enforce limitations on use of the Mobile Application; or (v) delete the copyright and other proprietary rights notices on the Mobile Application. You acknowledge that FHT may from time to time issue upgraded versions of the Mobile Application, and may automatically electronically upgrade the version of the Mobile Application that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and agree that these Terms will apply to all such upgrades. The foregoing license grant is not a sale of the Mobile Application or any copy thereof, and FHT and its third-party licensors or suppliers retain all right, title, and interest in and to any Mobile Application (and any copy of the Mobile Application) FHT may make available to you. Standard carrier data charges may apply to your use of the Mobile Application.

The following additional terms and conditions apply with respect to any Mobile Application that FHT may provide to you designed for use on an Apple iOS-powered mobile device (an "iOS App"):

• You acknowledge that these Terms are between you and FHT only, and not with Apple, Inc. ("Apple").
• Your use of the iOS App must comply with Apple's then-current App Store Terms of Service.
• FHT, and not Apple, is solely responsible for the iOS App and the Services and content available through the use thereof. You acknowledge that Apple has no obligation to provide maintenance and support services with respect to the iOS App. To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to the iOS App.
• You agree that FHT, and not Apple, is responsible for addressing any claims by you or any third party relating to the iOS App or your possession and/or use of the iOS App, including, but not limited to: (i) product liability claims; (ii) any claim that the iOS App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation, and all such claims are governed solely by these Terms and any law applicable to us as provider of the iOS App.
• You agree that FHT, and not Apple, shall be responsible, to the extent required by these Terms, for the investigation, defense, settlement and discharge of any third-party intellectual property infringement claim related to the iOS App or your possession and use of the iOS App.
• You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• You agree to comply with all applicable third-party terms of agreement when using the iOS App (e.g., you must not be in violation of your wireless data service terms of agreement when using the iOS App).
• The parties agree that Apple and Apple's subsidiaries are third-party beneficiaries to these Terms as they relate to your license of the iOS App. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as they relate to your license of the iOS App as a third-party beneficiary thereof.

The following additional terms and conditions apply with respect to any Mobile Application that FHT may provide to you designed for use on an Android-powered mobile device (an "Android App"):

• You acknowledge that these Terms are between you and FHT only, and not with Google, Inc. ("Google").
• Your use of the Android App must comply with Google's then-current Google Play Terms of Service.
• Google is only a provider of the Android Market where you obtained the Android App. FHT, and not Google, is solely responsible for the Android App and the Services and content available through the use thereof. Google has no obligation or liability to you with respect to the Android App or these Terms.

19. FHT Mobile Message Service.

FHT also operates a mobile message service using SMS/text (the "Mobile Service"). Your use of the Mobile Service constitutes your agreement to these Mobile Service terms and conditions (“Mobile Terms”). We may modify or cancel the Mobile Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Mobile Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to FHT’s Mobile Service, you agree to receive recurring SMS/text messages from and on behalf of FHT through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Mobile Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with FHT. Your participation in this program is completely voluntary.

We do not charge for the Mobile Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to Mobile messages, including charges from your wireless provider.

You may opt-out of the Mobile Service at any time. Depending upon availability, you may either text the single keyword command STOP to (833) 571-2071 or click the unsubscribe link in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other FHT mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Mobile Service support or assistance, please text (833) 571-2071or email contact@flowerhairtools.com.

We may change any short code or telephone number we use to operate the Mobile Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

20. General.

FHT prefers to advise you if we feel you are not complying with these Terms and to recommend any necessary corrective action. However, certain violations of these Terms, as determined by FHT, may result in immediate termination, without prior notice, of your access or ability to use any or all Platforms. The Federal Arbitration Act, California state law and applicable U.S. federal law, without regard to the choice or conflicts of law provisions, will govern these Terms. Foreign laws do not apply. The United Nations on Contracts for the International Sale of Goods and any laws based on the Uniform Computer Information Transactions Act (UCITA) shall not apply to this Agreement. Except for Disputes subject to arbitration as described above, any disputes relating to these Terms, the Platforms or the Services will be heard in the courts located in the County of Los Angeles, State of California. If any of these Terms is found to be inconsistent with applicable law, then such term shall be interpreted to reflect the intentions of the parties, and no other terms will be modified. FHT's failure to enforce any of these Terms is not a waiver of such term. These Terms are the entire agreement between you and FHT and supersede all prior or contemporaneous negotiations, discussions or agreements between you and FHT about the Platforms, and/or any Services. The proprietary rights, disclaimer of warranties, representations made by you, indemnities, limitations of liability and general provisions shall survive any termination of these Terms.

21. California Consumer Notice

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: The Platforms and Services are provided by Tre Milano, LLC,

If you have a question or complaint regarding the Platforms or Services, please contact us at legal@flowerhairtools.com.

22. Contact Us

If you have any questions about these Terms, you can reach us by email at legal@flowerhairtools.com or by mail at

For questions about our Privacy Policy, Return Policy, Warranty, or, please visit those pages directly.

For questions products, the status of an order, or a general questions about FHT, please visit our general contact page.

23. Changes to Our Terms

These Terms supersede any previous Terms.

FHT may make changes to the content and Services offered through the Platforms at any time. FHT can change, update, or add or remove provisions of these Terms, at any time by posting the updated Terms on the applicable Platform(s). By using any Platform after FHT has updated the Terms, you are agreeing to all the updated Terms; if you do not agree with any of the updated Terms, you must stop using the Platforms.